Shipping and Returns Policy
- Currently we only ship to addresses in the United States, U.S. territories, and APO/FPO/DPO.
- Free Shipping is available to addresses in the Contiguous US Lower 48 states on orders over $100.
- HI, AK, PR, and Virgin Island customers, please note that some products may not be shipped to your region due to air freight restrictions and/or damage concerns. These products will be clearly marked on their respective pages.
- Please be aware that shipping to hot and humid climates and prolonged exposure to high temperatures during shipment may cause damage to soap and other sensitive products such as lotions, lip balms, etc.
Processing times for stocked items is usually 1-3 business days. We are a small business, so during times of peak demand, processing times may extend to 3-5 days.
NOTE: Our website does not display out of stock items, so if you are able to add it to your shopping cart, we have it in stock.
Shipping Carriers & Local Delivery
Whenever possible, we prefer to ship with the United States Post Office using Flat Rate Shipping containers as this is the fastest and most cost effective method of shipping at this time. In rare instances, we will ship using First Class Mail or another carrier, such as FedEx or UPS if it makes better financial sense to do so. Regardless, rest assured that your package will arrive safely, within a reasonable time frame, and will always include a tracking number.
If you live in the Tifton, Georgia (Tift County) area you now have the option to place an order for local delivery! Simply add products to your shopping cart as usual, and once you have entered your address with a Tift County ZIP code you will see a few new options under Shipping and Payments, including pay upon delivery which allows you to completely bypass the payment system and pay with cash upon delivery of your order.
These options are based on the ZIP code, so if you do not see the updated options be sure your ZIP code is correct and is a Tift County ZIP code.
On occasion, some of our products may arrive damaged for what ever reason. We will gladly replace damaged goods or credit you for the items, whatever seems best for the situation. We will require proof of damaged goods by use of a digital camera image submitted within 24 hours of delivery time.
Unfortunately, mistakes do happen. If you receive an incorrect product, please contact us as soon as possible. We are more than happy to correct our mistake and make sure you receive the correct product(s).
If a package is lost in shipment, please contact us as soon as possible with your tracking number and report that your package has been lost in transit to you. We will the contact the carrier to get things sorted out and get a replacement order shipped to you.
To submit a Claim click HERE
**All claims for damaged, missing, or incorrect products must be filed within 24 hours of receiving your package. If filing after this time frame, Medici Soap Company will not be held liable for these issues.**
For items correctly shipped to the customer based on your order specifications: Our products are handmade and many are made to order, including bath salts, lip balms and other items. For this reason, we do not automatically offer a refund for these products if you would like to return them. However, if the product is not as described, we will gladly hear your case and a return will be considered, usually in the form so store credit. In either case the customer will likely be responsible for return shipping costs. If a return is accepted, a 25% restocking fee may be applied. To request a Return, click HERE.
For items incorrectly shipped to you: If for some reason we ship you an item that you did not order or that was not processed in the way you requested, please Contact Us within the first 24 hours of delivery and submit a Claim. We will be more than happy to correct our mistake.
Any items that are altered by the customer after being received may not be returned or refunded.
Additions to Orders
Unfortunately, once an order has been submitted and paid for, we cannot add anything to that order. You will need to submit a new order if you wish to purchase additional products.
An order may be cancelled if the order has not yet shipped. If the order has been shipped, no cancellations will be available. Cancelled orders are subject to a 25% restocking fee and are deducted from your refund. No refund will be given for made to order items that are cancelled after they have been made.
Special Delivery Concerns
Should you have special delivery instructions or concerns, please be sure to include those in the Order Notes section before completing your order; this section is located near the bottom of the Checkout Page.